Frequently Asked Questions

woman recovering after workout

Shipping & Delivery

1. Domestic Shipping (within the U.S.):

  • Shipping rates and delivery times are dynamically calculated at checkout based on your location, package weight, and selected shipping method.
  • Standard Shipping: typically delivered within 1-5 business days, depending on your location.
  • Express Shipping (not available for AK or HI): typically delivered within 1-3 business days, depending on your location.

2. International Shipping:

  • Shipping rates and delivery times are dynamically calculated at checkout. Delivery times vary depending on the destination and selected shipping method, typically within 7-21 business days.
  • Customers are responsible for any customs duties, taxes, or additional fees required by their country.

Order Processing Times

  • Orders are processed Monday through Friday (excluding holidays) and typically ship within 1-2 business days of placing your order.
  • During high-demand periods, such as sales or holidays, processing times may increase to 3-5 business days.

Shipping Carriers

We use reliable shipping carriers (such as FedEx, UPS, DHL, USPS) to ensure your order arrives safely and on time.

Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number to monitor its progress.
  • If you have not received your tracking information within 2 business days, please contact us at support@youare101.com.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain products may have restrictions on international shipping due to customs regulations.

Lost or Damaged Packages

  • We are not responsible for packages lost or damaged during transit. However, if you experience an issue, please contact us at support@youare101.com, and we will assist in resolving the matter.
  • If your package is marked as delivered but you cannot locate it, please contact your local shipping carrier before reaching out to us.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We can only accept returns purchased from youare101.com and cannot accept returns from any third-party resellers.

To be eligible for a return, items must be in their original, unused condition. This means products must remain unopened with the seal intact. For non-perishable items, they should have the tags still attached and be unused or unworn. A receipt or proof of purchase is also required for all returns.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@youare101.com.

To start a return, please email us at: support@youare101.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any returns inquiries (or otherwise), contact us at support@youare101.com. Our team is available weekdays, 9am - 5pm Pacific Time and we aim to get back to you within 48 hours.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Please note that sale items, gift cards, and any free items are not eligible for return or exchange.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For any exchange or return inquiries, do not hesitate to contact us at support@youare101.com.

Need More Assistance?

If you have any questions or need assistance with your order, please don’t hesitate to contact our team at: support@youare101.com.

Thank you for choosing ONE OF ONE.

We appreciate your business.

ONE OF ONE Creatine Monohydrate

Is it nut-free?

While there are no nuts in ONE OF ONE Creatine Monohydrate, it is made in a facility that also processes egg, sesame, peanuts and tree nuts, fish/crustaceans/shellfish oils, and wheat products.

ONE OF ONE Greens + Gut Health

How is it sweetened?

Stevia

Is it gluten-free?

Sure is

How many calories are in each serving?

35 calories

How much fiber is in each serving?

The fiber equivalent of one medium banana

Is it nut-free?

While there are no nuts in ONE OF ONE Greens + Gut Health, it is made in a facility that also processes egg, sesame, peanuts and tree nuts, fish/crustaceans/shellfish oils, and wheat products.

ONE OF ONE Hydration

Is it gluten-free?

Sure is.

How is it sweetened?

Sucralose

How many calories are in each serving?

5 calories

Is it nut-free?

While there are no nuts in ONE OF ONE Hydration, it is made in a facility that also processes egg, sesame, peanuts and tree nuts, fish/crustaceans/shellfish oils, and wheat products.

ONE OF ONE Loaded Pre-Workout

What’s the difference between ONE OF ONE Loaded Pre-Workout and ONE OF ONE Sport Pre-Workout?

Loaded Pre-Workout is tailored for intense workouts or individuals looking for the maximum boost. Sport Pre-Workout is designed for individuals looking for a more moderate boost with lighter pump ingredients balanced with active ingredients to give you clean, smooth energy. Choose the one that fits your workout style.

How is it sweetened?

Sucralose

How many calories are in each serving?

10 calories

How much caffeine is there per serving

There’s 300mg of total caffeine per serving

Is it gluten-free?

Yes

Is it lactose-free?

Yes

Is it nut-free?

While there are no nuts in ONE OF ONE Loaded Pre-Workout, it is made in a facility that also processes egg, sesame, peanuts and tree nuts, fish/crustaceans/shellfish oils, and wheat products.

ONE OF ONE Peptide Builder

Is it nut-free?

While there are no nuts in ONE OF ONE Peptide Builder, it is made in a facility that also processes egg, sesame, peanuts and tree nuts, fish/crustaceans/shellfish oils, and wheat products.

ONE OF ONE Sport Pre-Workout

How is it sweetened?

Sucralose

How many calories are in each serving?

5 calories

How much caffeine is there per serving?

There’s 152 mg of total caffeine per serving

Is it gluten-free?

Yes

Is it lactose-free?

Yes

What’s the difference between ONE OF ONE Sport Pre-Workout and Loaded Pre-Workout?

Sport Pre-Workout is designed for individuals involved in activities looking for a more moderate boost with lighter pump ingredients balanced with active ingredients to give you clean, smooth energy. Loaded Pre-Workout is tailored for intense workouts or individuals looking for the maximum boost. Choose the one that fits your workout style.

Is it nut-free?

While there are no nuts in ONE OF ONE Sport Pre-Workout, it is made in a facility that also processes egg, sesame, peanuts and tree nuts, fish/crustaceans/shellfish oils, and wheat products.

ONE OF ONE Whey Protein

How is it sweetened?

Sucralose

How many calories are in each serving?

130 calories

Is it gluten-free?

No

Is it lactose-free?

No. It contains ingredients from milk, soy and coconut.

Is it nut-free?

While there are no nuts in ONE OF ONE Whey Protein, it is made in a facility that also processes egg, sesame, peanuts and tree nuts, fish/crustaceans/shellfish oils, and wheat products.